Team Manager (Technical) at Tek specialistsTek Experts provides the services of an unambiguously ablaze and professional personnel that takes intense pride in serving to corporations and manage their business operations. We have a tendency to care regarding the work we do, the businesses we have, a tendency to partner with and also the customers they serve. By delivering unmatched levels of business and IT support, we have a tendency to ensure nothing gets within the means of our shoppers going their mark on the planet. Our expertise and experience modify corporations to specialize in their core objectives, expand their service giving and exceed their client expectations. Details: Are you trying to expand your career in IT leadership in an exceedingly chop-chop growing company? Does one wish to be chargeable for delivering extraordinary client support across Microsoft workplace 365? Tek specialists provides business and IT outsourcing services, and that we take intense pride in serving to corporations and handle their business operations. Thanks to enlargement, we have a tendency to hire a team manager, UN agency can facilitate and manage our support colleagues to unravel technical and non-technical support requests. As a team leader at Tek specialists you’ll have a strategic role to confirm exceptional client service delivered through your team of support engineers. You’ll build and manage an end-to-end service operations team of 20-30 ablaze professionals and be chargeable for overall performance of the team. Acting as a key top executive, you’ll be a key purpose of contact for patrons, delivery groups and senior management. Engaged on the workplace 365 team, you’ll review all cases associated with workplace 365. You do not have to be technical, however you do have to know the way to manage a team of technical support engineers. What we’re searching for is a dynamic, ablaze and established those that wish to form a positive distinction with the folks they work with and customers we have a tendency to support. You’ll have the flexibility to thrive in an exceedingly fast and difficult setting wherever most are authorized and committed to delivering the most effective in trade client expertise. Fluency in English (written and spoken) may be a given, as may be a ‘can do’ angle and a thirst to be told and develop skilled and soft skills.
Duties and responsibilities:
Manage team to deliver exceptional client service across technical lines.
Coaching and training team members to support their personal development.
Act as a primary step-up purpose for operational problems within the team.
Supports the team to confirm Tek specialists meets their goals and expectations of our customers.
Provide correct and timely communication to all or any applicable parties on any customer support issue.
Attends regular operational and business review conferences, Monitors specific KPIs to ensure correct delivery of the business Participates in reviewing processes and advancement to diagnose areas for improvement.
Build and send updated reports to management team (site manager, international operations manager, workplace manager, etc).
pro re nata is contact purpose for customer’s delivery management Handle, monitor, coordinate and manage all escalated cases.
Proactively propose improvement plans wherever gaps are detected Competences Demonstrable expertise leading a support team of a minimum of twenty team members robust structure.
Planning, leadership and management skills with an assured and skilled manner, robust English communication skills with glorious presentation skills, glorious soft skills, together with conflict resolution, influence and negotiation skills vital thinker and talent to form choices.
Ability to figure struggling in an exceedingly extremely targeted setting Committed to self-development and also the development of others.