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Job Position: client Service Intern
Job Location: Lagos State, Nigeria
Job Type: Intern
Job Description: We want to recruit a client Service Interns. This can be a 6-month paid learning expertise with the team of aroused, fun and energetic people that save the day for a hundred and fifty million customers one enter a time.
Responsibilities:
- Deliver prompt and skilled solutions for client inquires via phone, email, on-line chat and one-one communication etc.
- Must effectively manage totally different communication channels:resolve client complaints via all obtainable phone, email.
- Direct or route client calls to applicable personnel for help.
- Work with client service manager to confirm correct customer service is being delivered.
- Handle complaints, offer applicable solutions and alternatives inside the time limits; follow up to confirm resolution. Handle discontented customers during a polite and skilled fashion.
- Track and follow-up all client requests during a timely manner.
- Compile reports on overall client satisfaction. Identify and assess customers’ must deliver the goods satisfaction. Track and follow-up all client requests during a timely manner.
- Compile reports on overall client satisfaction.
- Identify and assess customers’ must deliver the goods satisfaction.
Qualifications:
Knowledge, Skills, and Experience:
- Minimum BSc degree in any field
- 1-2 years expertise in client Relationship Management are a and.
- Computer skills together with the flexibility to computer programme and word-processing programs at a basic practiced level
- Effective communication and social skills (both written and verbal)
- Self-motivated and able to work severally and in team environments
- Proficient skills with Microsoft workplace package together with Word, Excel, PowerPoint and Outlook
- Ability to multi-task and manage many comes at the same time
- Exceptional client service and follow up skills.
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