Recruitment at Cornerstone Staffing

Job Position: client Service Intern

Job Location: Lagos State, Nigeria

Job Type: Intern

Job Description: We want to recruit a client Service Interns. This can be a 6-month paid learning expertise with the team of aroused, fun and energetic people that save the day for a hundred and fifty million customers one enter a time.

Responsibilities:

  • Deliver prompt and skilled solutions for client inquires via phone, email, on-line chat and one-one communication etc.
  • Must effectively manage totally different communication channels:resolve client complaints via all obtainable phone, email.
  • Direct or route client calls to applicable personnel for help.
  • Work with client service manager to confirm correct customer service is being delivered.
  • Handle complaints, offer applicable solutions and alternatives inside the time limits; follow up to confirm resolution. Handle discontented customers during a polite and skilled fashion.
  • Track and follow-up all client requests during a timely manner.
  • Compile reports on overall client satisfaction. Identify and assess customers’ must deliver the goods satisfaction. Track and follow-up all client requests during a timely manner.
  • Compile reports on overall client satisfaction.
  • Identify and assess customers’ must deliver the goods satisfaction.

Qualifications:

Knowledge, Skills, and Experience:

  • Minimum BSc degree in any field
  • 1-2 years expertise in client Relationship Management are a and.
  • Computer skills together with the flexibility to computer programme and word-processing programs at a basic practiced level
  • Effective communication and social skills (both written and verbal)
  • Self-motivated and able to work severally and in team environments
  • Proficient skills with Microsoft workplace package together with Word, Excel, PowerPoint and Outlook
  • Ability to multi-task and manage many comes at the same time
  • Exceptional client service and follow up skills.

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