IT Service Desk Agent with Test Analyst Expertise

We have a tendency to are trying to find a IT Service table Agent with take a look at Analyst expertise to hitch the team to support and drive our increasing business.

Individuals with testing expertise are going to be extremely regarded.

In this role you may be answerable for supporting desktops, laptops, good phones and printers and serving to with the rollout of latest infrastructure across the corporate.

You will be answerable for plus lifecycle management : order, repair, recall, eliminate user assets like laptops, good phones, printers etc;

Main Tasks & Responsibilities

Identify, diagnose and resolve incidents for users with a private laptop (software, hardware, network and web access)

Provide one-on-one user incident resolution over the phone or in the flesh

Set up and assist within the configuration of finish users’ laptop laptop, hardware, package and peripherals

Help install native space network, cabling systems and instrumentation like network, hubs and switches

Assist with action at law development and take a look at execution (risk based mostly approach)

Day to day testing co-ordination, defect sorting calls and standing coverage

Work with the broader cluster to validate defect vs improvement and priorities for defect fix / retest

Maintain hardware stock levels, proactively ordering as needed

Asset chase and management, coverage to native and international stakeholders in relevance compliance and cluster policy

Asset disposal at finish of lifecycle

Skills & expertise

Experience in a very client facing support role within the IT field

Good information in installation and roll out of user computing devices running Windows ten / seven and workplace 365.

Significant IT expertise in desktop, laptop, laptop application because it relates to support and maintenance with specific information of Windows software system

Sound ability in hardware lifecycle management

Breadth associated depth in windows administration and configuration in an enterprise surroundings consisting of thousands of devices that span multiple locations

Ability to make pro-active, co-operative operating relationships with customers, peers and key stakeholders supported respect and team work

Ability to act beneath sturdy pressure and to manage crisis with efficiency

Ability to judge data, determine key problems and formulate conclusions supported sound, sensible judgment, expertise and customary sense

Modis may be a national skilled services company with international capability. Our committed and gifted professionals have delivered world category IT and business consulting services across a large vary of industries.

As a member of worldwide skilled services cluster Adecco, we provide first employment opportunities.

Culture & edges

Our individuals are the lifeblood of our business, and it’s our individuals, irrefutably, United Nations agency are our single biggest somebody over different consulting organisations.

At Modis, you may work for a extremely flourishing growing organisation that provides national consulting opportunities and you will have the liberty to form your own success, yet as learning and development support to grasp your potential.

We invite you to use below and learn a lot of regarding various vary of opportunities at Modis and what makes our geographical point culture inspiring .

Due to new privacy laws concerning the gathering and handling of private data, all applications should be submitted on-line.

Once you click on the “apply for this job” button below you may be directed to our on-line Centre wherever you will have the chance to browse and comply with our Privacy and Consent statements and it’ll permit your details to be formally lodged and processed properly.

Modis is associate civil rights leader, committed to any or all sorts of personnel inclusion. we have a tendency to actively invite and encourage applications by candidates from various backgrounds

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