Share
CornerStone Staffing – Our shopper, a giant player within the FMCG trade is recruiting appropriately qualified candidates to fill the position below:
Job Position: Telesales Agent – internship
Job Location: Lagos
Job Description
- This is a 2-month paid learning expertise with the team of impassioned, fun and energetic those that save the day for a hundred and fifty million customers one go in a time.
Your job as a Telesales Agents is to:
- Give customers the most effective choices on their purchase
- Give product info
- Increase our sales via varied communication channels
Responsibilities
- Respond to client queries during a timely manner either via phone, email and chat
- Attract potential customers by responsive questions/suggesting info concerning our product and services
- Include a buying deal speech in each interaction with client and phone proactively customers to extend bookings
- Resolve product or service issues by informative the customer’s complaint; decisive the reason for the problem; choosing and explaining the most effective resolution to resolve the problem; expediting correction or adjustment; following up to make sure resolution
- Challenge and influence building to boost service level and operational standards
- Build and maintain sturdy operating relationships with employees
- Completion of service reports by collection and reportage on decision log info
- Managing daily targets and pursuit progress with tool like surpass, Google computer program and varied ticketing systems
- Building and leading cross-functional teams-able to anticipate and deliver solutions to shopper problems
Knowledge, Skills, and Experience
- Minimum of a B.Sc/HND needed in any field.
- At least one year of centre and/or Telemarketing/ Telesales expertise
- A verified memoir of operating during a client service surroundings is needed
- Flight Ticketing ability is another advantage
- Eloquent and customer-oriented, with expertise in cold occupation
- Effective communication and social skills (both written and verbal)
- Highly persuasive and cozy with handling customer’s objections
- Thrive during a fast surroundings to systematically meet or exceed sales targets
Deadline: July 1, 2019
