Job Title: Customer Service Officer
Job Type: Full Time
- We are looking for a customer service officer with superior communication skills and a great work ethic to join our team.
- As the customer service officer, you will work directly with customers to meet their needs, answer their questions and provide support.
- You must also be a keen note-taker who is adaptable and optimistic.
- Answer customer inquiries via phone, email, and in-person.
- Direct customers to online resources.
- Update customer records in the system, including notes about interactions.
- Participate in team-building activities.
- Develop a rapport with customers.
- Encourage customers to complete surveys.
- Make recommendations to management to improve customer experience.
- Pitch ideas for improving customer care.
- Create and maintain reports about customer interactions.
- Attend weekly staff meetings.
- Interested candidates should possess HND, OND / BSc qualification.
- 0 – 3 years experience.
Salary: N50,000 – N110,000 monthly
Interested and qualified candidates should kindly send their CV to: [email protected]using the Job Title as the subject of the mail
Application Deadline: 21st October, 2020.