Job Title: Hotel Front Office Supervisor
Location: Abuja (FCT)
Job Type: Full Time
- Ensure Outstanding customer care at all times.
- Maintains a friendly, cheerful and courteous demeanour at all times.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints with speed.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Must be a graduate – BSc / HND.
- 5 years hotel experience is a must.
- Good communication skills.
Interested and qualified candidates should kindly send their CV to: [email protected]using the Job Title as the subject of the mail
Application Deadline: 19th November, 2020